Refund Policy for Digital Printables
Novel Artemis is committed to customer satisfaction and aims to provide high-quality digital printables. We understand that situations may arise where you are not completely satisfied with your purchase. Please read our refund policy below to understand the terms and conditions of requesting a refund for digital printables.
**1. Refund Eligibility:**
- Refunds will only be considered within 25 days of the date of purchase.
- To be eligible for a refund, you must provide a valid reason for your request.
**2. Eligible Reasons for Refunds:**
- You received a damaged or defective file.
- The file you purchased is significantly different from the description or preview provided.
- You accidentally purchased the same item multiple times.
**3. Non-Eligible Reasons for Refunds:**
- Change of mind or personal preference.
- Incompatibility with your software or devices (please ensure compatibility before purchase).
- Failure to read the item description and file details provided.
**4. Refund Request Process:**
- To request a refund, contact our customer support team at Uniquelyqulux@gmail.com and provide the following information:
- Your name
- Order number
- Reason for the refund request
- Attach relevant documentation or images to support your claim if applicable.
**5. Refund Evaluation:**
- Refund requests will be evaluated on a case-by-case basis.
- Our customer support team will assess your request and determine if it meets the eligibility criteria.
**6. Refund Approval:**
- If your refund request is approved, you will receive a full or partial refund, depending on the circumstances.
- Refunds will be processed using the same payment method used for the original purchase.
**7. Refund Denial:**
- If your refund request is denied, we will provide a clear explanation of the reason for denial.
**8. Support and Assistance:**
- If you encounter any issues with the digital printable, please contact our customer support team for assistance before submitting a refund request.
**9. Rights of the Seller:**
- Novel Artemis reserves the right to decline any refund request that does not meet the specified criteria or is deemed fraudulent.
**10. Changes to the Refund Policy:**
- Novel Artemis retains the right to make changes to this refund policy without prior notice. Any changes will be posted on our website.
Please note that our goal is to ensure you have a positive experience with our digital printables. We encourage you to reach out to our customer support team with any questions or concerns you may have before requesting a refund. We value your satisfaction and will do our best to resolve any issues promptly and fairly.